|
|
|
|
|
|
|
|
Leadership Training and Team Work
- Management and Leadership Skills
- Management Customer Care Forum
- Effective Interviewing Skills
- Effective Meetings
- Supervision / Appraising and Developing staff
- Delegation Skills
- Communication and Listening Skills
- Assertive Communication
- Developing Teams
- Personnel and HR Management Skills
Management & Leadership Skill £250 + VAT
For: A core skill course for all employees who are employed in a management capacity.
Aim: This course will appeal to those who have already gained experience of working as a manager either within the current organisation or elsewhere, and who are keen to reflect on their leadership role.
Learning Outcomes: By the end of the course, those participating will be able to:
- Differentiate between management and leadership
- Identify the key features and function associated with management and
- leadership within the organisation
- Articulate the Organisation's 'style of management'
- Identify and deliver on the core competencies for managers
- Utilise specific tools of management · Develop a vision for their specific team
- Contribute to the overall vision and mission of the Organisation
Managing Conflict £200 + VAT
For: A core skill course for all employees who are employed in a management capacity.
Aim: To enable managers to manage conflict between individuals within their team , including themselves
Learning Outcomes: At the end of the course you will be able to:
- Define conflict and the levels of conflict
- List the responsibilities of a manager when faced with conflict within their team
- Identify conflict behaviours
- Explain your personal tendencies when faced with conflict
- When managing conflict, adopt the best role for the situation, either mediator, arbitrator or negotiator
- Resolve conflict
|
|
|
|
|
|
|
|
|
|
|
|
|
|
