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Communication and Interpersonal Skills
- Winning CVs and Interview Techniques
- Effective job hunting and Interview Techniques
- Practical office skills
- Business letter writing
Communication & Listening Skills For Managers £200 + VAT
For: A core skill course for all employees who are employed in a management capacity.
Aim: To enable managers and deputies to achieve positive outcomes in communicating with others.
Learning Outcomes: At the end course you will be able to:
- Explain the key element of a successful communicate
- Appreciate the different ways in which people communicate
- Understand how and why messages can be distorted
- Take appropriate action to ensure messages are passed on accurately
- Practise and demonstrate key listening skills
- Describe the basics of transactional analysis
- Structure communication with their team for maximum effect
Assertive Communication £200 + VAT
For: A core skill for all employees who are employed in a management capacity.
Aim: To enable individuals to feel in control and achieve positive outcomes in communicating with others.
Learning Outcomes: At the end of the course you will be able to:
- Identify aggressive, assertive and passive behaviours; and their implications
- Analyse how they currently communicate in different circumstances
- Recognise how congruence will help them to be more effective
- Use the steps to successful assertive communication
- Practise assertive techniques to improve communication
- Choose to say 'no' mean it and stick to it, in a manner that maintains respect for all parties
- Give constructive feedback that shows strength and sensitivity
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